Delivery Information
Delivery Information
Our postage structure is divided into 2 sections. Within UK and abroad.
For within UK, we charge a flat amount of £8.50 if the order is below £80 and if it is over £80 then it is free postage, usually sent with either royal mail/dhl/dpd/fedex depending on the size of the order. If you want something urgent and order before 11am we can send it on a next working day delivery for £10, so if ordered on Friday, it will arrive on Monday
If however, you are abroad then your postage costs will depend on the weight of your order, or what you are ordering.
We charge postage mostly based on what it costs us. We don’t believe in charging extortionate postage prices, infact on most international orders, we don’t charge any extra for packaging materials and absorb some of the shipping costs.
Sprays can be sent abroad, within Europe it comes by either Fedex or DHL , and will arrive in 7-10 days to most destinations after dispatch. If outside of Europe, we can send to most destinations including, USA and Canada.
International shipping may seem high but that is because it is classified as dangerous goods and a premium must be paid for that, but we remain the cheapest for high quality fragrances despite the high postage charge.
2022 Update: Please note shipping costs are on the rise due to fuel price rises and covid related measures shipping companies have had to implement.
Since April 2023, we have started offering free shipping if the order value is over £100 for Europe (excludes certain countries, below list is not exhaustive, only those countries are mentioned which are popular) and United States, however certain European countries are still quite costly to send, so we will offer free shipping at a higher threshold, which is as follows:
Clientes españoles: debido a las restricciones personalizadas sobre el envío de perfumes a España, tenemos que enviar primero a Irlanda y luego a España, ya que puede comprender que esto aumenta los costos, por lo que cobramos £20 por envío, y si el pedido supera las £200, entonces su saldrá libre. Continuaremos explorando cómo podemos reducir este cargo.
Clienti italiani – A causa delle restrizioni doganali sull’invio di profumi in Italia, dobbiamo inviare prima in Irlanda e poi in Italia, come puoi capire questo aumenta i costi, quindi stiamo addebitando £20 di spedizione e se l’ordine è superiore a £200 allora il suo andrà gratis. Continueremo a esplorare come possiamo ridurre questa carica.
Norway – Free shipping over £200
Canary Islands – Free shipping over £150
Croatia – Free shipping over £200
Hungary – Free shipping over £200
Malta – Free shipping over £200
Monaco – Free shipping over £200
Please Note: It is the customer’s responsibility to check what the taxes/duties are in their country, My Signature Aroma has no knowledge of worldwide taxes and implications, hence cannot be held responsible for any charges incurred.
Returns & Refunds
We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our general Terms and Conditions for Product Sales which you can access by clicking here.
In order to return your online order to us, please print and complete our Returns Note which can be found here. Alternatively, should you not have access to a printer, please include the original packing slip note, noting the items you are returning. Please enclose the Returns Note or original packing slip with your parcel and return to:
My Signature Aroma,
Brixton Village,
112 Granville Arcade,
London,
SW9 8PS
Products ordered from April 2023 with a valid receipt can be returned for a refund up to 30 days following their purchase date. Products ordered prior to this date can be returned for a refund up to 90 days following their purchase date.
Products excluded from this are:
- Gift cards
- Booking Fees
- Personalised goods
- Services
This does not affect your statutory rights
Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.
Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to us at My Signature Aroma, Brixton Village, 111 Granville Arcade, London, SW9 8PS within 30 days of delivery to you or of you notifying us of cancellation.
When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. Please ensure that the returned parcel is properly sealed and contains the “Return Note” or original packing slip.
Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us.
Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.
Please allow minimum 14 working days from the date your order is returned to us for your refund to be processed.
The refund will be processed to the original payment method used to place the order.
If you have any questions about returns, please with Consumer Care.
In accordance with the Consumer Contracts Regulations 2013, you may cancel your order and obtain a refund within 28 working days from delivery. Products ordered from April 2023 with a valid receipt can be returned for a refund up to 30 days following their purchase date. Products ordered prior to this date can be returned for a refund up to 90 days following their purchase date.
Once your order is confirmed, if you wish to cancel your order we advise you will need to contact us via one of the following:
– Phone - 44+ 7427 542 674
Please ensure you have your purchase order number ready when contacting us. Please note, that for orders placed using Standard Delivery, you will need to contact us with your cancellation request within 3 hours of having placed your order. For any orders placed on expedited shipping services, please contact us immediately to avoid disappointment as processing times will vary from Standard Delivery.
NOTE: As processing times can vary, we advise that we cannot guarantee your order will be cancelled when requested. If this is the case, please see information above on how to return your order to obtain a full refund.
If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us, or notify us of cancellation. Products ordered from April 2023 with a valid receipt can be returned for a refund up to 30 days following their purchase date. Products ordered prior to this date can be returned for a refund up to 90 days following their purchase date.
We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Your right to return goods does not apply to goods
(i) made to your specification or
(ii) which have been clearly personalised (eg by being engraved) or
(iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or
(iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to offer you a refund.
Please notify us as soon as possible by Web Messaging .
Please provide the order number and ensure that you keep the box, packing materials including packing note and all items received for inspection.
Please note we do not accept returns of any gift cards or customised items or products that show an unreasonable amount of use.
